About
Mission and History
Cyber fraud affects one in eight small businesses annually. This results in fraudulent losses estimated at nearly £20bn. PC Dial began in 2011, born out of identifying the struggles that SMEs have keeping up with modern IT systems and security packages. Not only that, we identified the troubles caused by some IT firms installing substandard software and not providing adequate aftercare.
Our approach
We felt we could provide something different
By researching and implementing the best tools available (from security maintenance, backup systems and remote support software), we are able to proactively combat IT security issues before they become a serious threat, thus preventing common faults before they happen. With the best industry standard software, we are able to react immediately to any customer problems, in the majority of the cases without the need to visit the customer’s premises.
Meet the Team
Jem Gardner
I got bitten by the tech bug when I was just 11 years old when I was bought my first computer (a Sinclair ZX80). I’ve been playing with technology ever since. I trained in both electrical engineering at Weston College and as an auto electrician right here in Bristol. My first professional role as an IT support technician was in the automotive accident repair industry, providing support to customers from small ‘one-man-bands’ to large national and international insurance companies such as Zurich Insurance and AXA. Whilst there, I continued to train and secured my Microsoft qualifications. After eight years I decided to start up Auxillio Solutions. Having faced redundancy in a volatile business market, I was still constantly being asked for my services and advice, so I set up Auxillio to meet the demand. Self-employment wasn’t initially planned, however I found myself looking after many of my old clients and day by day the business continued to grow. Many of the clients I helped 19 years ago, I still look after today at PC Dial. Away from the monitor, I enjoy spending time with my family, motorcycle touring, water-skiing and wakeboarding, mountain biking and techy gadgets (of course)!
Szilard Szalanczy
I remember the first time I saw our family computer, a mysterious glowing box with wires. Ever since then, technology has fascinated me. I’ve followed its rapid advancements with great interest, from exploring that first computer as a child to witnessing the internet evolve and connect us across great distances. My familiarity with computers and appreciation for how IT amplifies human potential while lightening our load led me to a career in this field.
I’m now pursuing my Microsoft Azure Cloud Support Specialist Level 3 apprenticeship at PC Dial, where I’ve already learned so much. I enjoy troubleshooting increasingly complex issues, but what I enjoy most is solving problems that make someone’s day a little bit better.
I’m excited to take on new challenges, grow alongside the ever-changing world of technology, and help people get the most out of the tools they use every day.
